Terms of Sale

Template — have it reviewed for your company and markets before launch.

1. Orders

Your order is a request to buy. A contract is formed when we email your order confirmation. We may decline an order (for example, offensive personalization) and refund it in full.

2. Personalization

You are responsible for the accuracy of the personalization you enter. We produce it exactly as entered and confirmed at checkout. You confirm you have the right to use any photos you upload.

3. Prices and payment

Prices are shown in the currency of your delivery country. UK and EU prices include VAT. Payment is taken at checkout by Stripe.

4. Delivery

Delivery estimates are given in good faith and are not guaranteed. Risk passes to you on delivery. See our shipping page.

5. Cancellations, remakes and refunds

Personalized items are made to your specification and are excluded from statutory cancellation rights; see our remake promise. Your statutory rights for faulty goods are not affected.

6. Liability

Our liability is limited to the price paid for the order, except where the law does not allow such a limit.

7. Law

These terms are governed by the laws of [your jurisdiction — placeholder]. Consumers keep the protection of the mandatory laws of their country of residence.