Shipping & Delivery Times by Country
Every piece is made to order, then shipped with tracking. Here is how long that takes — and what it costs — for your country.
Delivery times and prices by country
| Destination | Tracked standard | Free over | Express courier |
|---|---|---|---|
| United States | $5.95 · 6–12 days | $75 | $35 · 3–6 days |
| United Kingdom | £3.95 · 4–7 days | £60 | £29 · 3–6 days |
| Germany | €5.95 · 6–10 days | €70 | €34 · 3–6 days |
| France | €5.95 · 6–10 days | €70 | €34 · 3–6 days |
| Ireland | €5.95 · 6–10 days | €70 | €34 · 3–6 days |
| Canada | CA$7.95 · 7–10 days | CA$100 | CA$45 · 3–7 days |
| Australia | A$7.95 · 6–12 days | A$110 | A$42 · 3–6 days |
| New Zealand | NZ$9.95 · 6–12 days | NZ$125 | NZ$49 · 3–6 days |
| Switzerland | $9.95 · 8–20 days | — | $50 · 4–9 days |
Transit times are business days after your piece is made. Other EU countries follow the Germany/France row. Holiday peaks (late November–December, early February, early May) can add a few days — order early.
Where do orders ship from?
From our partner workshops in China: jewelry, bags and travel pieces from Guangzhou, silk scarves from Hangzhou. If you order from both, you'll receive two parcels, each with its own tracking number — at no extra shipping cost.
Will I pay duties or taxes on delivery?
- United Kingdom: prices include UK VAT, which we collect at checkout for orders up to £135. Nothing to pay on delivery.
- European Union: prices include VAT for your country, collected at checkout through the EU Import One-Stop Shop (IOSS) for orders up to €150. We also pay the EU's per-item customs duty and handling fee. Nothing to pay on delivery.
- United States: since August 2025, imported parcels of any value pay US import duty. Our US prices already include it and we ship duty-paid, so there is nothing to pay on delivery. If a carrier ever asks you for duties on one of our orders, contact us and we'll take care of it.
- Australia & New Zealand: no import duty applies to orders like ours (under A$1,000 / NZ$1,000).
- Canada: parcels from China over C$20 may be charged GST/HST, duty and a carrier handling fee (Canada Post currently charges C$9.95) on delivery. We're working on a duty-paid option; contact us before ordering if you'd like an estimate.
- Other countries: local import taxes may apply according to your country's rules.
How do I track my order?
As soon as your parcel leaves the workshop we email you a tracking link. Tracking can take 1–2 days to show the first scan.
What if my parcel is late or lost?
If tracking hasn't moved for 10 business days, or your parcel hasn't arrived 10 business days after the latest estimated date, write to us and we'll investigate with the carrier — and remake and resend your order if it's lost.